Return & Refund Policy

Domestic Orders (Within India)

7-Day Return Policy

If you receive a product that is damaged, defective, or incorrect, you may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• All tags, accessories, and invoices must be included.
• Return requests must be submitted within 7 days of delivery.

How to Request a Return

1. Contact our customer support team within 7 days of receiving your order.
2. Provide your order number and details of the issue.
3. Wait for confirmation and return instructions from our team.
4. Do not ship the product back until your return request has been approved.

Note: Return requests submitted after 7 days from the delivery date may not be accepted.

Return Shipping Charges

For approved returns within India:

• Return pickup will be arranged by Vella Nova whenever possible.
• No additional return shipping charges will be applied for defective, damaged, or incorrect products.

Refund Policy

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Refund Processing Time

• For prepaid orders, refunds will be issued to the original payment method within 7–15 business days.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after the required account details are provided.

Domestic Order Refunds

A full refund will be provided if:

• The returned item meets all eligibility requirements.
• The product is confirmed to be damaged, defective, or incorrectly shipped.

International Orders

Generally, returns and refunds are not offered for international orders. However, exceptions may be made in the following situations:

Defective or Damaged Products

If a product is found to be defective upon inspection, Vella Nova may approve a return and issue a refund.

Non-Delivery Due to Carrier Issues

If an order cannot be delivered due to circumstances beyond the customer's control and is returned to us, a refund may be issued after deducting applicable shipping, customs, duties, and handling charges.

Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, worn, washed, or altered.
• Items returned without original packaging or tags.
• Products purchased during clearance or final sale events (unless defective).
• Gift cards and promotional items.

Contact Us

For return or refund assistance, please contact: