Privacy Policy

At Vella Nova, we respect the privacy of everyone who interacts with our brand. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have. It applies to all personal data collected through our website at vellanovaperfume.com.

1. Information We Collect

We collect information in the following ways:

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including dispatch notifications
• Respond to your enquiries and provide customer support
• Send order confirmations, shipping updates, and service-related communications
• Send marketing emails, if you have opted in (you can unsubscribe at any time)
• Analyse site usage to improve our products and user experience
• Detect and prevent fraud or misuse of our services
• Comply with our legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers: Logistics partners, payment processors, and email service providers who assist in fulfilling orders and communications. They are bound by confidentiality obligations.
• Legal requirements: Where we are required to disclose information by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections.

4. Cookies

Our Site uses cookies – small text files stored on your device – to enhance your browsing experience, remember your preferences, and analyse traffic patterns. These include:

• Essential cookies: Required for the Site to function (e.g., your shopping cart)
• Analytics cookies: Help us understand how visitors use our Site
• Marketing cookies: Used to deliver relevant advertisements

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of parts of this Site.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required by law. Order and transactional data is typically retained for seven years for accounting and legal compliance purposes.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time via the unsubscribe link in our emails
• Withdraw consent for data processing, where consent is the legal basis

To exercise any of these rights, please contact us at hello@vellanovaperfume.com.

7. Security

We use industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. All payment transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with a revised effective date. We encourage you to review this page whenever you interact with our Site.

10. Contact

Questions, concerns, or requests regarding your privacy can be sent to us at hello@vellanovaperfume.com, or by post at our Kanpur address.